1. Current support
Signed-in customers can create a support case from My Veynota. Support cases receive a trackable case ID and status.
2. Supported categories
- account access
- billing and Veynota Credits
- privacy
- hardware and preorder questions
- shipping, returns and warranty once hardware sales begin
3. Hardware support status
Veynota One hardware checkout is not open, so there are currently no paid hardware orders to service.
4. Before paid launch
Veynota will publish the seller's legal identity, customer-support contact details and response expectations before accepting paid hardware orders.